hospitality

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Rachel Kooyman, CHA

Rachel has worked in the hospitality field for over 15 years. She is an energetic, charismatic individual with a passion for helping people. Well organized, outgoing and always eager to help, Rachel is very excited to share her experiences with those who require it.
Born and raised in South Western Ontario, Rachel attended Fanshawe College and received a diploma in Tourism and Travel. She believed she would end up working in the airline industry before falling into her passion of working in Hotels. She has spent time working for properties in London and Brantford before moving to Ottawa in 2010.
Currently Rachel is the Hotel Manager at the Best Western PLUS Ottawa Downtown Suites, a downtown limited service hotel where she runs the daily operation of the 123 room property and has led them to be ranked in the top 5 on Tripadvisor and has received a 4 green key rating with the Hotel Association of Canada. Rachel is a Certified Hotel Administrator (CHA) and believes in constantly upgrading education to stay on top of industry knowledge. She is focused on providing exceptional customer service to guests while supporting staff and keeping the property up to date with today's ever changing standards.
Along with the day to day operations of the Best Western hotel, Rachel is involved in the management of two independent hotels along side experienced professionals.
Volunteering and community involvement is an important part of a well rounded career. Rachel is extremely involved with the Kiwanis Club of Ottawa and is currently serving a 2 year term on the Board of Directors for the Club. She is the Vice-Chair for the Ontario/Quebec Co-op with Best Western Hotel and Resorts and recently Rachel has joined an advisory committee for a local college where she has the opportunity to mentor students who have the same passion for hospitality that she has.